Your team in Vietnam, working with AI

Virtaforce is a Vietnamese company with a remote team across Vietnam. We combine skilled people with AI to run virtual assistance and operations, customer service and executive assistance for companies abroad.

Get in touch

Local time where we and our clients work

What we take on

Three services, each built on one idea: AI takes the routine, people take what matters.

01

Virtual assistance and operations

AI Ops Upstream

Human-led virtual assistance, built around AI and continuous improvement. We handle today's tasks, automate tomorrow's repetition, and take on greater responsibilities as we learn your business.

More about AI Ops Upstream
  • Dedicated, part-time or shared support
  • Routine work systemized, and automated where it makes sense
  • A living list of the next improvements
  • A regular operations progress report
02

Customer service

AI Heartline

AI answers the everyday questions straight away, so our people can give the conversations that need judgment, understanding and care their full attention.

More about AI Heartline
  • AI on the front line for routine questions
  • Trained agents for complex and sensitive cases
  • A clear path to a person whenever it's needed
  • Knowledge base, tone and handover rules set up for your brand
03

Executive assistance

New Era EA

A dedicated executive assistant who knows how you work, backed by AI tools and a wider team of skilled professionals, without losing the trust and understanding that make the relationship work.

More about New Era EA
  • One dedicated, trusted assistant
  • Calendar, inbox, travel and follow-through
  • More hands and specialists when you approve them
  • Discretion and confidentiality as standard
All services

How an engagement runs

Whichever service you choose, an engagement starts the same way: four steps, whether you need one assistant or a full team.

  1. Scope

    We map the work, the tools and the hours, and agree which service fits it.

  2. Document

    We write the work down, and set up the AI where it is part of the service, before anyone starts.

  3. Staff

    We assign people from our team, or match one dedicated assistant to you, and train them on your procedures.

  4. Run and improve

    Your team does the work every day, checks quality the way you set it, and keeps improving how the work is done.

See each stage in detail

Tell us about the work

Describe the role or workload you want handled, and we will come back with how we would staff it.